The Well-Managed Healthcare Organization

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Description of The Well-Managed Healthcare Organization

The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management.This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success:
A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff
A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewardsThis edition also includes:A new chapter on building a culture of shared values, empowerment, communication, and service excellence
A new chapter on the organizational infrastructure that sustains continuous improvement<
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